Refund policy

Overview

At Trangogoods, customer satisfaction is important to us. If you are not satisfied with your purchase, we offer a clear and fair return and refund process in accordance with our policy outlined below.

By placing an order on our website, you agree to the terms of this Return and Refund Policy.

Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be requested for return within 7 days of delivery
  • The item must be unused, undamaged, and in original packaging
  • All original accessories, manuals, and parts must be included
  • Proof of purchase (order confirmation or receipt) is required

Items that do not meet these conditions may not be accepted for return.

Non-Returnable Items

The following items are not eligible for return:

  • Products that show signs of use, damage, or alteration
  • Items returned after the 7-day return window
  • Products without original packaging or accessories
  • Items damaged due to misuse or improper handling

Return Process

To initiate a return, please contact our support team with your order details.

Once your return request is approved:

  1. You will receive return instructions
  2. The product must be securely packed and shipped back
  3. Once received and inspected, we will notify you of the approval or rejection of your return

Refund Policy

If your return is approved, a refund will be processed as follows:

  • Refunds will be issued to the original payment method (Shopify Payments)
  • Processing time is typically 5–10 business days after approval
  • Shipping charges (if applicable) are non-refundable

In some cases, partial refunds may be granted depending on the condition of the returned product.

Damaged or Defective Items

If you receive a damaged or defective product:

  • You must contact us within 48 hours of delivery
  • Provide clear photos or videos as proof
  • We will arrange a replacement or refund after verification

We strongly recommend checking your order immediately upon delivery.

Order Cancellation

Orders can only be cancelled if they have not been shipped yet. Once an order is dispatched, it cannot be cancelled and will follow the return process after delivery.

Exchange Policy

We currently offer exchanges only for defective or incorrect items. Exchanges are subject to stock availability.

Shipping Costs for Returns

  • If the return is due to our error (wrong or defective item), we will cover return shipping costs
  • If the return is due to customer preference, the customer is responsible for return shipping charges

Refund Delays

Refund delays may occur due to:

  • Bank processing times
  • Payment gateway delays
  • Incomplete return information

If you experience delays beyond the expected timeframe, please contact us.

Contact Information

For any return or refund queries, contact us:

Email: support@trangogoods.com
Response Time: Within 24–48 hours

Policy Updates

We reserve the right to update this Return and Refund Policy at any time. Changes will be effective immediately upon posting on this page.