Shipping policy

1. Overview

Trangogoods is committed to delivering your orders in a timely and reliable manner. This Shipping Policy explains how we process, ship, and deliver your orders.

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

2. Order Processing Time

All orders are processed within 24 to 48 hours after payment confirmation.

Orders are not processed or shipped on weekends or public holidays. In case of high order volume, processing may be delayed slightly, and customers will be notified.

3. Delivery Time

Estimated delivery time depends on your location:

  • Local deliveries: 3 to 7 business days
  • Remote areas: 5 to 10 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges (if applicable) are calculated at checkout and may vary depending on:

  • Delivery location
  • Weight and size of the product
  • Courier service used

Any applicable shipping fees will be clearly displayed before completing your purchase.

5. Shipping Methods

We use trusted courier and logistics partners to ensure safe and timely delivery of your orders.

6. Order Tracking

Once your order is shipped, you will receive a confirmation message or email with tracking details (if available). You can use this information to track your shipment status.

7. Cash on Delivery (COD)

We offer Cash on Delivery (COD) on eligible orders within supported regions. Customers must ensure someone is available at the delivery address to receive and pay for the order.

8. Delivery Issues

If your order is delayed or not delivered within the expected timeframe, please contact our support team. We will coordinate with the courier service to resolve the issue as quickly as possible.

9. Incorrect Address

Customers are responsible for providing accurate shipping information. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

If you notice an error in your shipping details, please contact us immediately.

10. Damaged or Lost Packages

If your order arrives damaged or is lost in transit:

  • Contact us within 48 hours of delivery date (or expected delivery date)
  • Provide order details and supporting evidence (photos if applicable)
  • We will investigate and offer a replacement or appropriate resolution

11. Undelivered Orders

If a delivery attempt fails due to customer unavailability or incorrect information, the courier may return the package. Additional shipping charges may apply for re-delivery.

12. Contact Information

For any shipping-related questions or concerns, contact us:

Email: support@trangogoods.com
Response Time: Within 24–48 hours

13. Policy Updates

We reserve the right to update or modify this Shipping Policy at any time. Changes will take effect immediately upon posting on this page.